Privacy notice
What personal data we collect, why, and your rights. Last updated 1 October 2026.
Who we are
Pinnacle Premier Bank Ltd., 100 Harbour Street, New York, NY 10004, United States, is responsible for your personal data. Contact us about privacy at support@banking.pinnaclepremierb.com.
What we collect
- Identity and contact details: name, date of birth, address, email, phone and nationality
- Identity documents and the results of our checks
- For businesses: company details, directors and beneficial owners
- Account, card and payment information, including who you pay and who pays you
- Technical data: IP address, browser and sign-in history, used for security
- What you tell us in messages, support tickets and the contact form
Why we use it
- To open and run your accounts and process your payments (our contract with you)
- To verify identity, prevent fraud and meet anti-money-laundering and sanctions laws (legal obligation)
- To keep our services secure and improve them (our legitimate interests)
- To send you service messages; marketing only if you agree
Who we share it with
Other banks and payment networks involved in your payments, identity verification and fraud prevention services, our IT and communications providers under contract, and authorities when the law requires. We do not sell personal data.
How long we keep it
While you are a customer, and afterwards for as long as the law requires us to keep banking and anti-money-laundering records.
Your rights
You can ask for a copy of your data, ask us to correct it, and in some cases ask us to delete it, restrict or object to how we use it, or transfer it. Write to support@banking.pinnaclepremierb.com. You can also complain to your data protection authority.